Privacy Policy

Last updated: 17 June 2026

The Terraces Stays respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, submit an enquiry, request a booking, communicate with us, or stay at The Terraces Seafront Getaway.

1. Who We Are

The website and accommodation are operated by:

Trading name: The Terraces Stays
Property: The Terraces Seafront Getaway
Legal operator: [Insert full legal name of owner or operating company]
Address: Xemxija, St Paul’s Bay, Malta
Email: info@seaviewterracesmalta.com
Telephone: +356 7990 8503
MTA licence number: [Insert licence number]

For data-protection purposes, the legal operator identified above is the controller responsible for personal data processed through this website and in connection with your booking.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your full name;
• Email address and telephone number;
• Home or billing address;
• Check-in and check-out dates;
• Number and names of guests;
• Information concerning children or baby-cot requirements;
• Booking requests, special requests, and messages;
• Payment status and transaction references;
• Identification information where required by law;
• Communications made by email, telephone, messaging services, or website forms;
• Technical information such as IP address, browser type, device type, referring page, and website activity;
• Cookie preferences and analytics information where you have provided the required consent.

Please avoid sending sensitive personal information through the website unless we specifically request it and it is necessary for your booking.

3. How We Collect Information

We may collect personal data:

• Directly from you through our contact or booking forms;
• When you contact us by telephone, email, or messaging service;
• When you make or manage a reservation;
• During check-in or your stay;
• Through payment providers or booking platforms;
• Automatically through essential website technologies and, where accepted, analytics or marketing cookies.

4. How We Use Your Information

We may use your information to:

• Respond to questions and booking enquiries;
• Check availability and prepare booking quotations;
• Confirm, administer, amend, or cancel reservations;
• Process deposits, payments, refunds, and security deposits;
• Communicate check-in instructions and important stay information;
• Provide requested services, including baby cots or other arrangements;
• Verify guest details where required;
• Meet legal, accounting, tourism, safety, and regulatory obligations;
• Prevent fraud, misuse, security incidents, and property damage;
• Handle complaints, disputes, insurance claims, and legal matters;
• Maintain and improve our website and guest experience;
• Send promotional communications where you have consented or where otherwise permitted by law.

We will not sell or rent your personal information.

5. Legal Bases for Processing

Where applicable, we process personal data on one or more of the following grounds:

• To take steps at your request before entering into a booking contract;
• To perform and administer your accommodation booking;
• To comply with legal or regulatory obligations;
• For legitimate business interests, such as operating the property, protecting guests and the accommodation, responding to enquiries, preventing fraud, and improving our services;
• With your consent, particularly for optional marketing or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

6. Payments

Payments may be processed by third-party banks, payment gateways, or booking platforms. These providers process payment details according to their own privacy policies.

We may receive limited information such as your name, payment status, transaction reference, amount paid, and the last digits of a payment card. We do not intentionally store complete payment-card details on our website.

7. Sharing Your Information

We may share personal data where reasonably necessary with:

• Website hosting and technical-support providers;
• Booking, payment, accounting, and invoicing providers;
• Cleaning, maintenance, check-in, or property-management personnel;
• Professional advisers, insurers, accountants, or legal representatives;
• Government, tourism, law-enforcement, tax, or regulatory authorities where required;
• Service providers assisting with communications, analytics, security, or fraud prevention;
• A purchaser or successor if the accommodation business is sold or transferred.

Providers are only given information reasonably required to perform their services and are expected to protect it appropriately.

8. International Data Transfers

Some website, email, analytics, payment, or booking providers may process information outside Malta or outside the European Economic Area.

Where required, appropriate safeguards will be used, such as an adequacy decision, approved contractual clauses, or another legally recognised transfer mechanism.

9. How Long We Keep Information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries;
• Managing bookings and guest stays;
• Maintaining accounting and transaction records;
• Meeting tourism, tax, insurance, and legal obligations;
• Handling disputes or potential claims;
• Preventing fraud or misuse.

Enquiries that do not result in a booking will normally be deleted or anonymised after [insert period, for example 12 months], unless there is a legitimate reason to keep them longer.

Booking, payment, and accounting records may be retained for the period required by applicable law.

10. Cookies and Website Technologies

Our website may use cookies or similar technologies.

Essential cookies may be used to provide basic website functionality, security, booking-form operation, and cookie-preference storage.

Optional cookies, including analytics, advertising, embedded-video, social-media, or tracking cookies, will only be used where the required consent has been obtained.

You can accept, reject, or manage optional cookies through the website’s cookie settings. You may also delete cookies through your browser settings, although this may affect certain website functions.

11. Website Analytics and Third-Party Content

Where enabled with the appropriate consent, we may use analytics services to understand how visitors use the website.

The website may also contain maps, videos, social-media content, payment tools, or links provided by third parties. These services may collect information independently and are governed by their own privacy policies.

12. Data Security

We use reasonable organisational and technical measures intended to protect personal data against unauthorised access, alteration, disclosure, accidental loss, or misuse.

However, no internet transmission or electronic storage method is completely secure. You should avoid sending confidential payment or identification information through ordinary email unless specifically requested through an appropriate method.

13. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

• Ask whether we process your personal data;
• Request access to your personal data;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of your information;
• Request restriction of processing;
• Object to certain processing based on legitimate interests;
• Withdraw consent;
• Request data portability where applicable;
• Object to direct marketing;
• Lodge a complaint with a data-protection authority.

Some rights may be limited where we must retain information to comply with the law, administer a contract, establish legal claims, or protect the rights of others.

To exercise your rights, contact info@seaviewterracesmalta.com. We may request reasonable proof of identity before completing your request.

You may also submit a complaint to the Office of the Information and Data Protection Commissioner in Malta.

14. Marketing Communications

We will only send promotional communications where permitted by law.

You may unsubscribe at any time by using the unsubscribe option in the message or by contacting us at info@seaviewterracesmalta.com.

Administrative communications concerning an enquiry, reservation, payment, check-in, safety issue, or stay are not marketing messages.

15. Children’s Information

The accommodation may be booked by adults on behalf of families and children. The lead guest is responsible for providing only the information necessary to manage the booking.

Children should not submit booking forms or personal information directly without the involvement of a parent or legal guardian.

16. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy, security, or content practices of third-party websites. You should review their privacy policies before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website, service providers, or legal obligations.

The revised version will be published on this page with an updated revision date.

18. Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

The Terraces Stays
The Terraces Seafront Getaway
Xemxija, St Paul’s Bay, Malta

Email: info@seaviewterracesmalta.com
Telephone: +356 7990 8503